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RockitRon
Joined: 07 Dec 2006 Posts: 7646
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Posted: Thu Jul 23, 2009 9:01 am Post subject: A Musician's Revenge |
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A musician who blames United Airlines for breaking his prize guitar has taken revenge by writing a song that has become a YouTube hit.
It has now had 3.5 million hits in 10 days, and has been a PR disaster for the airline, which has seen its share price plunge by 10%, wiping $180m off the company's value.
http://www.youtube.com/watch?v=5YGc4zOqozo
Abridged version, for anyone who suffers from country-and-western-intolerance-syndrome, can be found here - http://news.bbc.co.uk/1/hi/world/americas/8164273.stm _________________ Ron |
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Rachel Guest
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Posted: Thu Jul 23, 2009 9:31 am Post subject: |
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Brilliant! |
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MadeinSurrey
Joined: 11 Dec 2006 Posts: 3130 Location: The Beautiful South
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Posted: Thu Jul 23, 2009 11:08 am Post subject: |
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I often think that companies don't consider the effect that customer dissatisfaction and word-of-mouth can cause. My Osteopath told me a horror story about a certain big carpet company the other day, and it has put me off using them, at a time when we are looking to place a big carpet order. _________________ MiS |
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